Terms of Use

This website (www.stackable.app) and our related services, including our learning platform at learn.stackable.app, are operated by Stackable Group Pty Ltd (ACN 692 067 244) (Stackable, we, us or our).

By accessing or using our website or services, you agree to these Terms of Use, including our Privacy Policy (available at www.stackable.app/privacy) (together, the Terms). If you do not agree to the Terms, do not use our website or services.

To enrol in a course or access our learning platform, you must register for an account. To create an account, you must be at least 18 years old and have the legal capacity to enter into a binding contract with us.

When you register, you provide information such as your name, email address and your role or profession. If you add professional details, we also collect your AHPRA registration number, which we use to verify your registration. You must keep this information accurate and current. We handle this information in accordance with our Privacy Policy.

You are responsible for keeping your account credentials secure and for all activity on your account. Your account is personal to you, and you must not share your sign-in credentials with any other person. You must notify us promptly if you suspect any unauthorised use of your account.

When you register an account, contact us or use our services, we collect personal information about you. We use this information to provide our services, manage your account, communicate with you and for other purposes set out in our Privacy Policy at www.stackable.app/privacy.

If you use the support chat while signed in, the conversation is linked to your account and retained, and you may review it at any time. If you use the chat on our website without an account, we will ask for your name and email address if we need to follow up with you.

As you learn, we record your activity: how long you spend, when you sign in, your answers to quizzes and branching scenarios, and what you write in discussions, journals and reflections. We use this record mainly to measure whether you have met a course's learning outcomes and to issue your certificate or digital badge when you have (see Section 14).

We may disclose this information to the recipients listed in our Privacy Policy, including third-party service providers that help us operate Stackable. Some of these recipients are located outside Australia, including in France and the United States.

If you choose to verify your identity, the verification is performed by Stripe. Your identity documents and verification data are collected and held by Stripe, not by us; we receive and store only the outcome of the verification and the name it confirms.

If you do not provide the information we request, we may not be able to provide our services to you.

Our Privacy Policy explains how to access or correct your personal information, how to make a privacy complaint and how we will handle complaints.

The information on our website is for general information only. We do not guarantee that it is complete, current or free of errors, and we may change our website, including the products and services described, at any time and without notice. Changes to these Terms are made as set out in Section 22.

To the extent permitted by law, including the Australian Consumer Law, we exclude all warranties regarding the accuracy, completeness or currency of the information on our website.

Our courses are intended for the educational and professional development of education support workers, educators, allied health professionals and other learners. They are not intended to:

• be a substitute for professional advice, diagnosis or treatment
• replace the relationship between an individual and their qualified medical, mental health or allied health practitioner
• constitute specialist clinical advice for any specific person

The information in our courses is general. If you have specific concerns about a person's wellbeing, behaviour or mental health, you should seek advice from a qualified practitioner.

When you make a purchase:

• you must pay the price displayed (including GST) using a payment method we accept
• payment is processed by Stripe; we do not store your card details
• you acknowledge that our courses are delivered through our learning platform at learn.stackable.app, which is governed by these Terms

We may change our prices. A price change will not affect a purchase you have already completed. A change to your membership price applies only from your next renewal, and we will give you at least 14 days' notice before that renewal; if you do not accept the new price, you may cancel before it takes effect.

If the information you have provided affects the price you were charged (for example, organisational or discounted pricing), we may adjust the price if that information is later found to be inaccurate.

Most courses are included in a monthly or yearly membership. Some are charged separately; these are clearly identified, and the price is displayed before you purchase. Once your purchase is complete, we will email you a confirmation and provide access. A course included in your membership is available while your membership is active. A separately purchased course remains available to you for 12 months from the date of purchase, and an active membership is required to access it.

Some of our services are sold as a membership with a recurring fee, billed monthly or yearly. Your membership renews automatically at the end of each billing period until you cancel. You may change plans, pause billing or cancel at any time in your account settings. If you cancel, you keep access until the end of the period you have paid for. If you pause, billing stops until you resume your membership, and you cannot access the platform while it is paused. A pause may last up to 3 months. If your membership starts with a free trial, the trial length is stated before you subscribe, and billing starts when the trial ends unless you cancel first. If a membership payment fails, we may pause your access until it is paid.

Organisational and multi-user licences are available on request. Contact us at support@stackable.app to discuss.

If your organisation buys seats, it receives a unique code to share with its people. When you enter the code, your account links to the organisation's paid account, and your membership is covered while that account remains active and a seat is available to you. The code is for the organisation's people only and must not be shared beyond the organisation. If the organisation's account ends or your seat is removed, your access through the organisation ends; your account remains yours, and you may continue with your own membership. An organisation that pays for your membership does not receive access to your account or your learning activity; we disclose to it only the number of its seats in use. These Terms apply to your use of our services whether you pay yourself or an organisation pays for you.

You may cancel or pause your membership at any time in your account settings. If you cancel, you keep access until the end of the period you have paid for. Pausing works as set out in Section 6.

If you change your mind after a payment, you may request a refund within 14 days of that payment, provided you have not completed more than 50% of any course in that time. To request a refund, contact us at support@stackable.app with your name and the date of payment. We may deduct from a change-of-mind refund the card processing fees we cannot recover, and we will notify you of the amount before the refund is processed.

Any refund is processed by Stripe to your original payment method. Refunds typically appear in your account within 5 to 10 business days, depending on your card issuer.

This refund policy is in addition to your rights under the Australian Consumer Law (see Section 20). Nothing is deducted from a refund we are required to give under the Australian Consumer Law.

Our website may contain links to websites operated by third parties. We do not endorse those websites and are not responsible for their content. Use of those websites is governed by their own terms.

We (or our licensors) own all intellectual property rights in our website, our courses and all related content, including text, graphics, logos, audio, video and software (Content).

We grant you a non-exclusive, non-transferable licence to access and use our website and the courses you purchase, subject to these Terms.

A story or other resource you create with our tools may include our icons, graphics and scene art. You may print it, share it as these Terms permit, and use it with the people you support, including outside our platform. You must not extract our icons, graphics or art from what you create for any other use.

Except as expressly permitted in these Terms or otherwise allowed by law, you must not copy, modify, distribute, publish, sell or otherwise commercially exploit any part of our website or our Content.

You may use our website and the courses you have purchased for your own learning and professional development. You must not:

• resell or redistribute access to our courses
• use our Content to develop a competing product or service
• scrape or systematically extract our Content
• use our Content to generate advertising or other revenue on another website or platform

You must not use our website or services to:

• engage in any activity that breaches any law or infringes the rights of any other person
• post, upload or transmit any content that is unlawful, defamatory, harassing, obscene, threatening or otherwise objectionable
• post or transmit any content that violates the privacy or intellectual property rights of any other person
• impersonate any person or misrepresent your affiliation with any person or organisation
• introduce malicious code (including viruses, worms or trojans) to our website or systems
• attempt to gain unauthorised access to our website, systems or any other user's account
• use automated means (including scraping, bots or crawlers) to access our website or services, except as expressly permitted by us
• interfere with or disrupt the operation of our website or services

If you post content on our website (for example, in a course discussion or reflection), we may remove it if we believe it breaches these Terms.

When you post content on our website (for example, reflections, course discussion responses or other materials), you retain ownership of that content.

Some parts of our services are shared spaces, such as comments on a lesson, discussion forums and the Feed. When you post in a shared space, your name appears with your post and the other people in that space can read it. Shared spaces inside the professional section are visible only to verified professionals. A question you send privately to an instructor is not shown to other learners.

You grant us a non-exclusive, royalty-free, worldwide licence to host, store, display, reproduce and use your content to operate and provide our services.

You warrant that:

• you own or have all necessary rights in the content you post
• your content does not infringe the intellectual property, privacy or other rights of any other person
• your content is not unlawful, defamatory, harassing or otherwise in breach of these Terms

We may remove or refuse to host any content we reasonably believe breaches these Terms.

We run live sessions, such as workshops and talks, hosted on a third-party video service such as Zoom or Microsoft Teams. The service a session uses is identified when you join, and your use of it is also governed by that service's own terms.

We may record a session and make the recording available to watch afterwards. A recording may include the names of the people who attended, their voice and video if they spoke or turned their camera on, and what they wrote in the session chat. We notify you when a session is being recorded. If you do not wish to appear in a recording, keep your camera and microphone off and do not post in the chat, or watch the recording rather than attending live.

When you meet a course's learning outcomes, we issue a certificate or digital badge. You may access your record of results at any time.

Every badge carries a digital signature. Anyone who has your badge, its link or its code can confirm it is genuine at stackable.app/verify; the page they see shows your name, the credential, the level and the issue date, and nothing else. Sharing your badge is your choice. A badge that has been altered breaks its signature, and we can no longer verify it.

Our courses are professional development only. You acknowledge that:

• Stackable is not a university, is not registered with the Tertiary Education Quality and Standards Agency (TEQSA) or the Australian Skills Quality Authority (ASQA), and does not issue qualifications under the Australian Qualifications Framework
• a Stackable certificate or digital badge is a record of professional development, not an accredited award, and does not confer any qualification, registration or licence
• our microcredentials are designed to align with the National Microcredentials Framework, and each states its learning outcomes, its level and the assessment completed
• whether a course counts towards your continuing professional development requirements is determined by your professional body's rules, and we make no representation that any professional body will recognise a course

Parts of our services use artificial intelligence. It may deliver parts of a course, such as quizzes and branching scenarios, and adjust what you see to match your progress.

When you use an AI feature, your inputs are processed by our AI provider on our behalf. We prefer processing located in Australia where it is available, but processing may occur outside Australia, including in the United States. Our Privacy Policy names the providers we use.

We may analyse learning activity, including what you write in discussions, journals and reflections, to evaluate and improve our courses. Before any analysis we remove names and identifying details, and we analyse groups of at least 5 learners, never you individually. End-to-end encrypted content is never analysed; we cannot read it.

AI output may be inaccurate or incomplete. Anything an AI tool prepares for you remains a draft until you review it. Section 16 sets out your responsibilities when you use these tools with the people you support.

Some of our tools, such as the Story Builder in the Desk, let you create a profile for a student or client you support, so that their details and preferences carry into what you create and make it faster to write for them. Enter only what the tool asks for. Use first names for the person and for anyone in their day, and do not add surnames or other identifying details the tool does not ask for.

We use profile information only to provide these tools, including preparing drafts for you, and for no other purpose.

Some of these tools use artificial intelligence to ask you questions, prepare a draft or rewrite your text, for example to adjust its reading level for the person, drawing on the profile you have created and the answers you give. Artificial intelligence may produce errors, so everything it produces starts as a draft. You must review each draft, correct anything that is wrong or does not fit the person, and satisfy yourself that it is right for them before you use it. You are responsible for ensuring that what you use with the people you support is correct and appropriate for them, and does them no harm.

You may print and delete stories. Deleting a story removes it from your Desk; we retain an archived copy so that a mistaken deletion can be reversed. To have a story permanently deleted, contact us at support@stackable.app.

You are responsible for obtaining any consent required, from the person or their parent or guardian, before storing information about them, including any photos you upload, and for meeting your legal and professional obligations in relation to that information.

If your workplace uses Stackable, you may share a story with your colleagues, and you may also share a story by link with anyone you choose. Whoever you share it with, including anyone who holds a link you create, can see the story and the details it carries, which can include the person's name and photo. Share only with people entitled to that information, and remove a share when it is no longer needed. You may revoke a link at any time, and every link expires after 7 days.

Some of our tools are available only to verified professionals, such as registered psychologists. To use them you must hold the relevant professional registration and set up a passkey, which unlocks these tools each time you use them.

Content you store in these tools is end-to-end encrypted. It is encrypted on your device before it reaches us, and we cannot read it. Your passkey, passphrase and recovery code are the only ways in; if you lose all of them, the content cannot be decrypted by you or by us, and it cannot be recovered. Store your recovery code securely.

If you store information about your clients in these tools, you are responsible for obtaining any consent required from your clients before doing so, and for meeting your legal and professional obligations in relation to client records, including under privacy and health records laws. You remain the custodian of your client records; we host the encrypted content for you.

To the maximum extent permitted by law, including the Australian Consumer Law, we provide our website, courses and all related Content 'as is' and make no warranties about them, including that they will be complete, accurate, current, uninterrupted, error-free or secure.

We may modify or discontinue our website, courses or any feature of our services at any time. If this affects a course you have already purchased, we will give you reasonable notice and, where appropriate, provide access to a substantially equivalent course or a refund.

We may suspend or terminate your access if we reasonably believe you have breached these Terms.

To the maximum extent permitted by law, including the Australian Consumer Law, we are not liable for any indirect, consequential, special or incidental loss or damage arising out of or in connection with our website, our courses or these Terms, including loss of profits, loss of revenue, loss of business opportunity, loss of data, or loss arising from any inaccuracy or unavailability of our website or services.

Where our liability cannot be excluded but can be limited, our total liability to you for any claim is limited to the amount you have paid us in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law or any other applicable law.

Our courses are subject to consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, all other warranties and conditions in relation to our courses, whether express or implied, are excluded.

You may close your account at any time by contacting us at support@stackable.app. When you close your account, your access to our website, services and any active courses will end. We then retain and delete your information in accordance with our Privacy Policy. Content you have posted in shared spaces may remain visible after your account closes; you may ask us to remove it.

Closing your account does not entitle you to a refund of any course fees you have paid, except as set out in Section 7 (Refunds and cancellations) or as required by law.

We may update these Terms. The current version is always available on our website. If we make material changes, we will give you reasonable notice before they take effect. If you do not agree to a material change, you may cancel your membership or close your account before the change takes effect, and if you have paid for a period that extends past that date we will refund the unused portion. Your continued use of our website or services after a change takes effect constitutes acceptance of the updated Terms.

These Terms and your use of our website and services are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.

We may give notices by email to the address registered on your account. A notice sent to that address is taken to have been received on the day it is sent.

Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

If any part of these Terms is found invalid or unenforceable, the remainder of the Terms remains in effect.

These Terms (together with our Privacy Policy) constitute the entire agreement between you and Stackable regarding your use of our website and services and supersede any prior agreements or understandings.

We are not liable for any failure to perform our obligations under these Terms if the failure is caused by an event beyond our reasonable control.

You may not transfer your rights or obligations under these Terms without our consent. We may transfer our rights or obligations under these Terms at any time, provided the transfer does not reduce your rights under these Terms.